We want to accommodate your needs as best as we can! Therefore we offer a few easy ways for you to request a quote from us.

Contacting us directly

All direct lines of contacts are available Monday – Friday 9:00am – 6:00pm.

During offline hours, you may request a quote using our other methods, and our sales representative will get back to you the next business day.

– Call our toll-free line at +886-2244-6868
– Speak to us through our live chat
– Send an email to info@tsti.com.tw

Yes, we certainly do!

Just like everything else we offer on our website, our inserts are fully customized to your liking.

All our inserts are custom-designed by our professional Structural Engineering Team to fit your products and packaging perfectly.

The time it takes to complete an order depends on the length of your project which is determined after your first packaging consultation with our Product Specialist.

Every individual will have a different project cycle due to different requirements, which makes it difficult for us to pinpoint the exact time it takes to complete your order from start to finish.

The process of getting your packaging made differs from project to project due to individual needs.
While the steps differ from project to project, our typical process consists of the following stages:

– Packaging Consultation (Determine Project Requirements)
– Quotation
– Structural & Artwork Design Preparation
– Sampling & Prototyping
– Pre-press
– Mass Production
– Shipping & Fulfillment

For more detailed information on our process or what it would be like to work with us, contact our Sales.

To reorder an order, simply reach out to your Sales from your first time order with us and they will be able to help you with your reorder

Rush orders may be available depending on seasonality and packaging capacities. Please ask our Sales to check for our current availability.

Yes – If you have not yet approved your final proof and would like to change the quantity of your order, contact your Sales immediately.

Our sales will re-adjust your initial quotation and send you a new quotation based on your changes.

Once your final proof has been approved, you can not change the design as your order may have already moved onto mass production.

However, if you notify your Product Specialist immediately, we may be able to stop production early to re-submit a new design.

Keep in mind that additional charges may be added to your order due to having to restart the production process.

If you have not yet approved your final proof, you may cancel your order by contacting your Sales.

However, once your final proof has been approved, your order will automatically move into mass production and no changes or cancellations can be made.

For any updates on your order, contact your Sales.

If your order has not been submitted to mass production yet, you can contact your Sales to make changes on your order.

All artwork and order specification changes must occur before you approve the final proof for your order.

​If a change or cancellation is requested after the final proof approval, we may be able to pull the order from production if we are notified immediately. More complex changes will be subject to additional fees.

Our MOQs (minimum order quantity) is based on the cost of tooling and setup for our factories to produce your custom packaging. Since these MOQs are set for the benefit of our customers to help save on costs, it is not recommended to go below our MOQs listed below.

Before moving forward to mass production, our Pre-press Team will review your artwork to ensure there are no errors and send you a final proof for you to approve. If your artwork is not up to our printable standards, our Pre-press Team will advise and guide you to through fixing these errors as best as we can.

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